Shipping Policy

Thank you for shopping with Roomshion! We’re committed to ensuring your mugs and lifestyle products arrive safely and on time. Below is an overview of our shipping process, policies, and guidelines.

Processing Time

• All orders are processed within 2-3 business days (excluding weekends and holidays).

• During peak times (e.g., holidays or sales events), processing times may increase. We’ll notify you via email if there are any delays.

Shipping Rates

We offer the following shipping options:

1. Standard Shipping (Domestic)

• Flat rate: $5.99

• Free shipping on orders over $50.

2. Express Shipping

• Calculated at checkout based on your location and package weight.

Shipping Times

Estimated delivery times vary depending on your location:

• Standard Shipping: 3–7 business days.

• Express Shipping: 1–3 business days.

At this time, we do not offer international shipping.

Packaging

Your items are carefully packaged to ensure they arrive intact. All mugs are wrapped in protective materials and shipped in sturdy boxes. If you experience any damage during transit, see our Damaged or Lost Packages policy below.

Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number. Use this link to monitor your shipment in real time. If you have any questions about tracking, contact us at info roomshioncrafts@gmail.com.

Damaged or Lost Packages

If your order is damaged or lost during transit:

1. Contact us within 7 days of delivery at [your email address] with your order number and photos of the damage (if applicable).

2. We’ll work with the carrier to resolve the issue and, if eligible, issue a replacement or refund.

Returns & Refunds

We’re confident you’ll love your Roomshion products! However, if you’re unsatisfied for any reason, refer to our Return Policy for details on how to initiate a return.

If you have any questions about your order or shipping, reach out to us at roomshioncrafts@gmail.com We’re here to help!