Roomshion Return Policy

We’re committed to your satisfaction! Please review our return guidelines carefully to ensure a smooth process.

 

Eligibility for Returns

• Unused Items Only: Returns are accepted for items that are unused, undamaged, and in their original packaging.

• Return Window: Items must be returned within 30 days of the delivery date.

• Exclusions: For hygienic reasons, we cannot accept returns of used mugs, glassware, tumblers, or any item that has come into contact with food or beverages.

 

Non-Returnable Items

• Customized or personalized products.

• Sale or clearance items.

• Gift cards.

 

Defective or Damaged Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with the following:

1. Photo of the damaged item.

2. Photo of the packaging.

We will replace or refund the item at no additional cost.

 

Return Process

1. Contact Us

Email us at [your email address] with your order number and reason for the return.

2. Approval

Once approved, you will receive return instructions.

3. Shipping Costs

Customers are responsible for return shipping unless the item is defective or incorrect.

 

Refunds

• Refunds are issued to the original payment method once the returned item is received and inspected.

• Please allow 5-7 business days for the refund to process.

 

If you have questions or concerns, feel free to contact our customer support team at roomshioncrafts@gmail.com.

 

Thank you for shopping with Roomshion!