Frequently Asked Questions (FAQs)

Orders & Shipping

 

1. How long does shipping take?

• Orders are processed within 1-3 business days, and delivery typically takes 5-7 business days within the U.S.  We do not ship internationally at this time.

2. Do you offer free shipping?

• Yes! We offer free shipping on orders over $50. Standard shipping rates apply for smaller orders.

3. Can I track my order?

• Absolutely! Once your order is shipped, you’ll receive a tracking number via email.

4. What should I do if my order hasn’t arrived?

• If your order is delayed or hasn’t arrived within the expected timeframe, contact us at roomshioncrafts@gmail.com with your order number, and we’ll help resolve it.

Products

5. Are your mugs and glassware microwave and dishwasher-safe?

• Most of our mugs and glassware are microwave and dishwasher-safe unless stated otherwise in the product description. Please check the care instructions for each item.

6. Are your products eco-friendly?

• Yes! Many of our products, such as glassware and tumblers with bamboo lids, are designed with sustainability in mind.

7. Do you offer personalized or custom designs?

• At this time, we do not offer customization. However, stay tuned for future updates!

8. What should I do if my product arrives broken or damaged?

• Contact us within 7 days of delivery at [your email] with photos of the damaged item and packaging. We’ll send a replacement or process a refund.

 

Returns & Exchanges

9. Can I return an item if I change my mind?

• Returns are accepted within 30 days for unused and undamaged items in their original packaging. For more details, see our Return Policy.

10. How long does it take to get a refund?

• Refunds are processed within 5-7 business days after we receive and inspect the returned item.

 

Payments

11. What payment methods do you accept?

• We accept major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, Google Pay, and Shop Pay.

12. Is my payment information secure?

• Yes! Our site uses SSL encryption and secure payment gateways to protect your information.

 

Care & Maintenance

13. How should I clean my bamboo lids?

• Wipe bamboo lids with a damp cloth. Avoid soaking them or putting them in the dishwasher to maintain their quality.

 

14. Can I use your tumblers for hot and cold drinks?

• Yes! Our tumblers are insulated to keep drinks hot or cold for extended periods.

 

Contact Us

15. How can I contact customer support?

• You can reach us at roomshioncrafts@gmail.com or fill out the contact form on our website. We aim to respond within 24 hours.

 

16. Do you offer gift wrapping?

• No, we currently do not offer gift wrapping.